Terms

The following Terms & Conditions set out the basis on which you can use our website, (www.incontinenceproductsonline.co.uk) and place orders direct with us. By ordering goods from Incontinence Products Online you are deemed to have understood and accepted these terms.

1. Prices

All published prices shown are correct at time of production. PRICES SHOWN ARE EXCLUDING VAT. Vat will be applied at the current rate on all orders unless a validated certificate is provided

Due to circumstances outside of our control, it may be necessary to implement price increases, including changes to the rate of value added tax. We reserve the right to change prices accordingly and current prices will be confirmed at the point of order.

2. Delivery

Delivery to mainland UK is FREE for orders over £50.00 excluding Vat. Orders below £50.00 excluding Vat will incur a £3.75 (exc. VAT) handling charge. Postage and packaging for deliveries outside mainland UK may vary.

All delivery dates and times provided by Incontinence Products Online cannot be guaranteed and will be confirmed at the time of your order. It is the customers responsibility to ensure that all necessary arrangements are made to take delivery of the goods.

3. Cancellations

Under the Distance Selling Regulations you have the right to cancel your order for a full refund. This does not apply to made to order products. To cancel an order, write to us at Incontinence Products Online, Unit 6 Waters Meeting Industrial Estate, Britannia Way, Bolton BL2 2HH or email us at sales@incontinenceproductsonline.co.uk quoting your order number within 14 days of delivery of the item(s). Items must be returned in their original packaging by a courier authorised by us.

4. Warranties

Incontinence Products Online gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given, shown on the website or in the catalogue.

5. Returns

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us within 14 days and all returns are subject to the following conditions:

The goods must be returned in their original condition or packaging.
The goods will be collected by a courier authorised by Incontinence Products Online.
Any goods authorised and accepted by us for credit or return will incur a £3.75 (exc. VAT) handling charge.

The following category of goods will not be accepted for return
Goods which are single use, sterile or body worn
Goods damaged due to misuse or unauthorised repair
Goods which are opened/partly used or where the seals have been removed
Goods damaged by fire, water, smoke or chemicals

No refunds or exchanges can be given on items made to your specification, unless there is a defect or the goods are not as ordered

6. Products

Every reasonable care has been taken to ensure that all product descriptions are accurate, however specifications may change.

Incontinence Products Online do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

Incontinence Products Online will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Where a product is unavailable, we may offer an alternative of the same or better quality at the same price at the time of ordering

7. Colour Reproduction

Although every care is taken during the reproduction of images and colours used within our catalogues and website, limitations of colour reproduction can result in a slight variation in the colour shown

8. Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

9. Proper Law

These Terms and Condition are governed by & construed according to the law of England and the Customer submits to the jurisdiction of the English courts. These Terms and Conditions will prevail over any conditions that shall be issued by the customer.

10. Accuracy of Information and Copyright

Incontinence Products Online use their best endeavors to ensure that all publicised information is accurate and not misleading. Accordingly, we retain the right, without obligation, to amend or delete product information without notice.

11. Statutory Rights

Nothing in these Conditions is intended to or shall affect the statutory rights of a Consumer

12. VAT Exemption

All products on this website have been priced exclusive of VAT. Many of the items within our website have been designed specifically for people who have a disabling condition or are chronically sick, if you qualify for VAT relief and are purchasing these items for domestic or personal use, you will be able to receive VAT relief on these items provided that you complete the VAT exemption form.

Orders for Continence Care Products only do not require a VAT exemption form to be completed

13. Company Details

Trading as: Incontinence Products Online, Unit 6 Waters Meeting Industrial Estate, Britannia Way, Bolton, UK, BL2 2HH
VAT Number: 940205657
Company Registration Number: 06630010